Frequently Asked Questions

VistaShift works for all B2C and B2B companies, with products or services in any vertical.

The optimum team size is between  6  – 12 people.

The team that participates is based on the challenge that is undertaken.  In the case of the Increasing Sales Module you would pick people at different levels in the organization (managers and front line workers), from all of the customer facing groups within the organization.  For most companies that would be Sales, Marketing, Product and Support.

After the main team completes the 3 step exercise and gains consensus on the answers the findings can then be verified with customers and then socialized with the entire team. Action plans help guide the teams to integrate their findings within the organization

That really depends on your team.  If you want to rush through it and only give people a few days to answer the questions (during work hours), you can complete our typical module in a few weeks.   A more typical process with one week for each of the 3 steps takes about 4-5 weeks.

All of the data is collected using an embedded web form that is built into the VistaShift Platform.   You can answer the questions wherever you are located and on your own schedule.   The VistaShift AI Advisor works on a desktop, laptop or tablet.  Since the focus is on collecting written input, that does not work as well on a mobile device.

As a team member you will be expected to spend 30-45 minutes on each of the 3 steps.  The one manager of the process will spend an additional 2 hours setting up the process and answering additional questions.

One aspect of the power of VistaShift is that we put the team into different perspectives during the process.  This is designed to help them think differently than they do when they normally do their job.  We have a patented way of asking the questions that gets the maximum value out of the participant with the minimum amount of effort.  Most people who participate think the process is fun and they often say that it made them think about their everyday work in a different way.   Spelling and grammar are not important and point form answers are fine.

The team that is participating needs to take 3 steps so that they can adjust their understanding over time. For Example – by the time they finish the last step of the Increasing Sales Module they have a much better understanding of the customer motivations.   A final review of the results with the team can significantly increase the shared value.

Each Step of the process has a different deliverable.  It depends on the module.   For examples, in the case of the Increasing Sales Module, after each step we provide a report with things like a value proposition statement, key words/phrases, customer worry map and competitive landscape. Each step also gives you over 30 pages of pointers and tips to implement the outcomes, as well as an outline on how each department can use the outcomes. Also, an appendix is given after each step, which shows all the questions and answers from your team.

Yes. We provide an optional diagnostic. This identifies key areas to help the CEO adapt the organization and how prepared their organization is to adapt. Areas covered in the diagnosis include ‘customers’, ‘cooperation’ and ‘communication’. Advisories are also given to the CEO based on the diagnosis and team buy in.

The VistaMap is VistaShift’s proprietary way of visually representing your views and the views of your customers.  It includes the capability for you to “Shift Your Vista” which allows you to see the world the way your customer would.   This significantly increases understanding and empathy.

We analyze your results using Human Assisted AI since we have some of the analysis provided by an algorithm. But we still review the data and use human knowledge to confirm we understand what you meant to say in your answers.

Yes, all of the answers collected are provided so you can see all of the details in addition to the processed answers.

The results of the process are stored in a database and provided to the users by .pdf as well as through a VistaMap, a visual representation of your challenge. 

We have an amazing team that is always on hand to answer any questions and guide you and your team through the process.

The VistaShift solution ranges in price, depending on your needs. Contact us to discuss your individual needs further.

Found A Bug?

The VistaShift AI Advisor software has been extensively tested both internally and with external test clients before being put to market. Our goal is to provide an intuitive, easy to use tool that provides an optimal user experience. If you should find a bug in our software, we want to hear about it! Please contact our team at support@vistashift.com with a detailed description so that we can meet our goal.